Welcome to Vibrant Mongolia Gateway! Please take a moment to review our Terms & Conditions.
By using our website or booking our services, you agree to abide by these terms.

1.Booking and Payments:

1.1.Booking steps:

1. To book your tour, a deposit or full payment will be required.
2. Payment methods  include credit cards or bank transfers
3. Prices are subject to change and may vary based on the chosen itinerary and customization.
4. Receive our confirmation and visa invitation letter (if you need)

The final payment must be completed 60 days before the tour’s departure. We will issue and send an invoice for the final payment prior to this deadline. We will submit confirmation of your successful booking as soon as possible. If you book the tour less than 30 days before your departure, the full payment is required immediately upon booking.

2. Changes and Flexibility:

We aim to provide you with the best experience possible. Therefore, minor itinerary adjustments may occur due to unforeseen circumstances.

Requesting Changes:

If you want to make changes to your vacation plans, like picking a different date or switching to another hotel, we’ll try our best to help, but it might not always be possible. It’s important to let us know about any changes as soon as possible. You’ll need to send us a written request if you want to change your travel plans, and the person who made the booking should do this.

If the new plan costs less than the original one, we’ll handle the difference based on our Cancellation Policy (which you can find below). But if the new plan costs more, you’ll have to pay the extra amount.

3. Cancellations and Refunds:

3.1. Cancellation Charges

• More than 30 Days Before Departure: A service fee of US$100 per person will be charged for cancellations made at least 30 days prior to the scheduled tour departure.
• Less than 30 Days Before Departure: The deposit becomes non-refundable. However, it can be credited towards another tour departing within the next year.

3.2. Post-Full Payment Cancellations: 

If you cancel your booking after making full payment, following cancellation fees will apply: 

Cancellation timeline	Associated fees
15 to 29 Days Before Departure	30% charge of the total tour cost
7 to 14 Days Before Departure	50% charge of the total tour cost
1 to 6 Days Before Departure:	70% charge of the total tour cost

4. About your trip plan /What to Expect with Your Itinerary

The plans we provide are just a general plan of what each group will do during the trip, but they’re not a strict agreement. Since the nature of the tour needs us to be flexible, everyone joining should be okay with changes and understand that things like delays or alterations might happen, which could be inconvenient or disappointing. Please note : If you don’t use any of the transportation, places to stay, services, or activities we’ve arranged for the tour, we won’t give you a refund or compensation. All the information we give you is accurate when we publish it, and if there are any big changes, we’ll let you know when you book the tour.

5. Single room option

If you prefer a single room at the hotel and a private ger in the countryside, this can be arranged for an additional fee.Please let us know if you want this option at least 30 days before your trip begins.

6.Travel Insurance:

We strongly recommend that you obtain travel insurance to cover unexpected events, cancellations, or emergencies during your trip.

7.Liability:

• Vibrant Mongolia Gateway is not responsible for injuries, loss of luggage, damage, airline delays ,medical and customs regulations or additional expenses incurred during your trip.
• We advise all travelers to follow safety guidelines and instructions provided by our guides.

8.Copyright and Content:

• All content on our website, including text, images, and videos, is protected by copyright and may not be used without permission.

9.Governing Law:

• These Terms & Conditions are governed by the laws of Mongolia, and any disputes will be subject to the jurisdiction of Mongolian courts.

Contact Us:

• If you have any questions or concerns about these terms, please contact us at [sales@vibrantmongolia.com / +976 88991101].

Thank you for choosing Vibrant Mongolia Gateway. We look forward to providing you with an unforgettable travel experience in Mongolia.